Frequently Asked Questions

Everything you need to know about protecting your loved ones from voice cloning scams

What is Protect Grandma?

Protect Grandma is a real-time phone scam protection service designed specifically for elderly family members. We use advanced AI technology to detect and block voice cloning scams, grandparent scams, and other fraudulent calls targeting seniors.

Created by Michael Peterson after his own mother was nearly scammed, our service provides peace of mind for families everywhere.

How does voice cloning scam protection work?

Our system works in three simple steps:

  • When your loved one receives a suspicious call, they tap our app
  • We instantly verify if the caller is really who they claim to be
  • Your loved one gets immediate confirmation if it's safe or a scam

The entire verification process takes less than 20 seconds, stopping scammers before any damage is done.

Why is this protection necessary?

AI voice cloning technology has made it incredibly easy for scammers to impersonate family members. They can clone a voice from just a few seconds of audio from social media or phone calls.

In 2023 alone, seniors lost over $3.4 billion to fraud, with grandparent scams being one of the fastest-growing categories. Traditional advice like "hang up and call back" doesn't work when scammers create urgency and panic.

Who needs Protect Grandma?

Protect Grandma is ideal for:

  • Elderly parents and grandparents living independently
  • Seniors who may be vulnerable to emotional manipulation
  • Anyone concerned about AI-powered voice cloning scams
  • Families wanting peace of mind about their loved ones' safety

How do I set up Protect Grandma for my parent?

Setting up is simple and takes less than 5 minutes:

  • Download the app on your parent's phone
  • Create a family protection circle
  • Add trusted family members' phone numbers
  • Show your parent how to tap the verify button

We provide step-by-step video tutorials and phone support if needed.

What devices are supported?

Protect Grandma works on:

  • iPhone (iOS 14 and later)
  • Android phones (Android 8.0 and later)
  • iPad and Android tablets

The app is designed with large buttons and simple interfaces specifically for seniors.

Does my parent need to be tech-savvy?

Not at all! We designed Protect Grandma specifically for seniors who aren't comfortable with technology. The app has:

  • One-button verification - just tap when suspicious
  • Large, clear text and buttons
  • Voice-guided instructions
  • No complex settings or configurations

Can I manage multiple family members?

Yes! One account can protect your entire family. You can:

  • Add both parents and other elderly relatives
  • Manage all protections from one dashboard
  • Get alerts when any family member uses verification
  • Share management with siblings or other family

What happens when a scam is detected?

When we detect a scam attempt:

  • Your loved one sees a clear red warning screen
  • The app provides simple instructions to hang up
  • You get an instant alert about the attempt
  • The number is automatically blocked
  • The incident is logged for reference

Do you block legitimate calls?

No, we only verify calls when your loved one actively requests it by tapping the verify button. We don't:

  • Automatically block any calls
  • Interfere with normal phone usage
  • Screen calls from doctors, businesses, or friends

The service only activates when your loved one feels suspicious about a call.

What types of scams do you protect against?

We protect against all voice-based scams including:

  • Grandparent scams ("I'm in jail, need money")
  • AI voice cloning impersonations
  • Fake emergency/accident calls
  • Government impersonator scams
  • Tech support scams
  • Charity fraud calls

Can family members get alerts?

Yes! Family members can receive:

  • Instant alerts when verification is used
  • Weekly activity summaries
  • Scam attempt notifications
  • Inactivity alerts if the app hasn't been used

You choose what notifications you want and how to receive them (app, text, or email).

How much does Protect Grandma cost?

Just $1.99 per month per protected family member. That's less than a cup of coffee to protect your loved ones from potentially devastating scams.

We kept the price low because we believe everyone's grandparents deserve protection, regardless of income.

How do I get started?

Getting started is simple:

  • Sign up with your email
  • Download the app on your parent's phone
  • Add family member phone numbers
  • Start protecting immediately

Setup takes less than 5 minutes and you can cancel anytime.

Are there any hidden fees?

Never. The $1.99/month includes everything:

  • Unlimited verifications
  • All app features and updates
  • Family member alerts
  • Customer support
  • No setup or cancellation fees

Can I cancel anytime?

Absolutely. You can cancel your subscription at any time with no penalties or fees. Simply:

  • Go to your account settings
  • Click "Manage Subscription"
  • Select "Cancel Subscription"

You'll continue to have access until the end of your billing period.

Is my family's data safe?

Absolutely. We take privacy and security extremely seriously:

  • All data is encrypted end-to-end
  • We never sell or share personal information
  • No call recordings are stored
  • Verification happens in real-time then data is deleted
  • HIPAA and GDPR compliant

Do you record phone calls?

No, we never record or store phone calls. Our verification process:

  • Only activates when manually triggered
  • Analyzes voice patterns in real-time
  • Immediately deletes audio data after verification
  • Never stores conversations or personal information

Can scammers bypass the protection?

Our multi-layer protection makes bypassing extremely difficult:

  • Real-time voice analysis detects AI-generated voices
  • Behavioral pattern matching identifies scam tactics
  • Constantly updated fraud database
  • Family verification codes for extra security

We continuously update our AI models to stay ahead of new scam techniques.

What happens to data if I cancel?

If you cancel your subscription:

  • All personal data is deleted within 30 days
  • You can request immediate deletion anytime
  • Anonymized fraud reports may be retained to help others
  • You can export your data before cancellation

Still Have Questions?

We're here to help. Reach out to our support team anytime.

Email Support

[email protected]

Response within 24 hours

Phone Support

1-855-SAFE-GRAN

Mon-Fri 9AM-6PM EST

Live Chat

Available in the app

Instant responses