Privacy Policy

Our Commitment to Privacy

At Protect Grandma, protecting privacy isn't just our business—it's personal. Created by Michael Peterson to protect his elderly mother from scams, we understand the importance of keeping personal information safe. This Privacy Policy explains how we collect, use, and protect your information.

Information We Collect

Marketing Website (protectgran.com)

• Email Newsletter Signups: Email address, name (optional), IP address, signup timestamp
• First-Party Analytics: Page views, time on site, click patterns, scroll depth, browser type, device information, geographic location (country/state level only)
• Contact Forms: Name, email, message content
• No Cookies: We do not use tracking cookies. All analytics are server-side and session-based.

Protect Grandma Application

• Account Information: Phone number, name, family relationships
• Protected User Data: Phone numbers of family members, call verification history
• Fraud Reports: Reported phone numbers, scam attempt details
• Technical Data: App version, device type, crash reports (anonymized)
• Payment Information: Processed securely through Stripe (we never store credit card numbers)

How We Use Your Information

• To provide and improve our scam protection services
• To send critical fraud alerts and security notifications
• To process payments and manage subscriptions
• To respond to support requests
• To send newsletter updates (only if you explicitly opted in)
• To improve our website and user experience through analytics
• To comply with legal obligations

Data Sharing and Disclosure

We never sell your personal information. We share data only in these limited circumstances:

• With Your Consent: When you explicitly authorize us
• Within Family Networks: Protected users' status shared with family account owners
• Service Providers: Trusted partners who help us operate (Stripe for payments, Twilio for SMS)
• Legal Requirements: If required by law or to protect rights and safety
• Fraud Prevention: Anonymized fraud patterns shared to protect all users

Data Security

• End-to-end encryption for all sensitive data
• Regular security audits and penetration testing
• Strict access controls and employee training
• Secure data centers with 24/7 monitoring
• Immediate notification of any data breaches (within 72 hours)

Your Rights Under GDPR

For users in the European Union, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate information
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Restriction: Limit how we use your data
• Withdraw Consent: Revoke previously given consent

To exercise these rights, email: [email protected]

California Privacy Rights (CCPA)

California residents have additional rights under the CCPA:

• Right to know what personal information we collect, use, and share
• Right to delete personal information
• Right to opt-out of the sale of personal information (we never sell data)
• Right to non-discrimination for exercising privacy rights

Children's Privacy

Protect Grandma is designed for adult family members protecting elderly relatives. We do not knowingly collect information from children under 16. If we discover we've collected data from a child, we will promptly delete it.

Data Retention

• Account Data: Retained while account is active plus 30 days
• Fraud Reports: Retained indefinitely for community protection
• Email Subscribers: Until unsubscribe request
• Analytics Data: 90 days (anonymized after 30 days)
• Payment Records: 7 years for tax compliance

International Data Transfers

We primarily store data in the United States. For users outside the US, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email (if subscribed) or through prominent notice in our app.

Contact Us

For privacy questions or concerns:

• Email: [email protected]
• Mail: Protect Grandma, LLC
  Attn: Privacy Officer
  [Address]
• Data Protection Officer: [email protected]